FAQ

FAQ

General Questions

How is Geoduck harvested?

Geoduck is harvested through a highly regulated process that is overseen and managed by the Underwater Harvesters Association (UHA). UHA has developed a series of best practices for sustainable harvesting of geoduck, including size and depth restrictions, providing gear to minimize impacts from the harvest, and monitoring harvest sites to ensure that geoduck populations are allowed to recover after being harvested. UHA also works to support the fishermen who harvest geoduck as well as the communities that rely on the fishery.

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Where can I find a geoduck dealer?

The only geoduck dealer you’ll need is Seafood BC

Where do you ship?

We ship anywhere in the world where there is an international airport. However, import taxes and importing regulations and fees may vary from country to country.

My country is not along the coast, how will this affect my order and delivery method?

Yes, this could affect the import cost and shipping.

Delivery Information

How is the product/order delivered?

The product is delivered from the boat via refrigerated truck to a certified packaging plant then via airline to the destination of choice.

How much time is taken to harvest the item after a successful bid?

The product will be harvested pre-determined in each bid and the details will be provided in the information in the individual bid.

How long is the anticipated date of delivery?

The time from harvest to delivery is ideally within three to four days of harvest.

What mode of shipping/transportation is used?

Refrigerated truck or airplane depending on the area being fished

What about any taxes or import fees?

Local taxes will be worked into the price, but import taxes and fees are the responsibility of the buyer.

Bidding Process

How can I participate in a bid?

You simply sign up with Seafood BC, pay the bidding fee and begin to bid.

How much is the bidding deposit that has to be laid down to participate in the bid?

The bidding deposit will vary on the minimum bed for each auction.

Is the deposit transferrable to the purchase order?

Yes, the deposit is transferable to the purchase order.

How will I be notified if I have won the bid?

You will receive an e-mail regardless if your bid was successful or not.

Payment

How long of a period do I have to pay for my order?

You have 48 hours to complete the payment for the successful bid. Past that time frame, the seller has the right to sell the product to another customer.

What modes of payment are excepted?

Money wire or bank transfer are the payment methods we use

What type of currency do you deal in?

Currency can be dealt in US or Canadian dollars

Do you offer any payment plans or an installment program?

No

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